Deccan Air FAQ's



	Fixed Wing Charters

	Corporate Charters

	Helicopter Packages

	Medical Evacuation

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VAISHNO DEVI & AMARNATH HELI SERVICES

DECCAN TECHNICAL SERVICES

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SAFETY & TRAINING

FAQ's

Corporate Charters

	When can I fly? Ans: Our helicopters can fly between sunrise and sunset. Pilatus can fly at night provided the starting point & the destination have night landing facilities.
	How many passengers can travel at a time? Ans: BELL 206 Jet Ranger can carry 3-4 passengers; BELL 206 Long Ranger can carry 4-6 passengers; BELL 407 can carry 4-6 passengers; Pilatus PC-12 can carry 9 passengers. The number of passengers that can be carried depends on the length of the flight and the elevation of the landing site assuming the average weight of the passenger to be 75 kg and the average weight of baggage per passenger to be 5 kg.
	From where can I board? Ans: Our helicopters are based in Bangalore, Hyderabad, Delhi, and Katra (J&K). Helicopters can land virtually anywhere provided the landing site measuring 25x25 meters is flat, level, dust free, and clear of obstructions such as power lines, poles, trees etc. Our Pilatus aircraft are based at Mumbai and Delhi and can fly to almost all airfields - even small ones.
	How do I pay? Ans: The charter will be confirmed subject to 100% payment in advance either by cash or demand draft. Foreign exchange payments may be effected through wire transfer.
	How far in advance do I need to book a charter? Ans: All charters are subject to availability of the aircraft. Two to three weeks notice is ideal, however in a couple of hours notice it is also possible provided that arrangement for fuel positioning and airfield / helipad activation are not required.
	Do you serve refreshments on board? Ans: We do keep dry fruit, biscuits, soft drinks & mineral water on board. We also cater to any specific needs of the passengers.
	What is the insurance cover offered? Ans: Our insurance coverage is Rs.7.5 lakhs per occupant.
	What is the reporting time to board a flight? Ans: We request the passengers to be at the airfield / helipad 15-20 minutes before departure.

Emergency Services

Using aircraft in the role of air ambulance provides a quicker mode of transportation for serious
medical cases where time is of the essence and accessibility by road is difficult. Our aircraft
have been used for evacuation of traffic accident cases and organ retrieval. Agencies like
International SOS, Apollo Indraprastha Hospital, Global Hospital, EscortsHeart Institute and
Research Centre (EHIC) and Comprehensive Trauma Consortium (CTC) use our services on
a regular basis.

	Do you carry medical equipment and a doctor on board? Ans: We do not provide medical equipment or doctors. We provide the aircraft and stretcher; the hospital needs to provide the equipment and doctor when necessary. Aircrafts used by Escorts Heart Institute and Research Centre (EHIC) and Comprehensive Trauma Consortium (CTC) are fully equipped.
	What documentation do I need to produce? Ans: We would require a certificate from the hospital / doctor stating that the patient is fit to be airlifted.
	Within how much time can the patient be evacuated? Ans: It would take about 1 to 1½ hours provided payment has been received.
	How many patients can be carried at a time? Ans: Our Bell 206 Long Ranger, Bell 407 helicopters and Pilatus aircraft can carry 2 lying patients at a time.
	Can medical evacuation be done at night? Ans: Yes, our Pilatus aircraft can fly at night provided the starting point & the destination have night landing facilities. Our helicopters can only fly between sunrise and sunset.
	What happens if the patient dies on board? Ans: Deccan Aviation is only the transporting agency and shall not be responsible for demise of or deterioration in the condition of the patient during the flight.

Heli Tourism

What heli-tourism destinations do you serve?
Ans: Apart from Deccan's existing heli-tourism packages to places like Mysore,
Kabini, Cauvery Fishing Camp and Hampi, clients can pick destinations of their
choice, with packages that can be customized.

Special Services

What are the other special services provided?
Ans: We provide our services for film shoots, flower / leaflet drops, joyrides,
aerial reconnaissance and aerial support for events such as marathons and
automobile rallies. Our Pilatus aircraft can also carry up to 1.4 tonnes of freight,
with large cargo doors that facilitate easy loading and unloading of cargo.
Our helicopters are capable of carrying under-slung external loads.

Vaishno Devi Helicopter Services

What is you frequency of service to the Shrine of Shri Mata Vaishno Devi?
Ans: We offer regular helicopter services for pilgrims visiting the holy Shrine of Shri
Mata Vaishno Devi in Jammu Kashmir.

Safety

How do you select pilots? What are the regular audits conducted?
Ans: Deccan recruits only very experienced and mature pilots, a majority of whom
are drawn from the defence forces and have around 20 years of experience in
aviation. All pilots regularly undergo flying proficiency checks. Our training captain
regularly conducts internal audits to benchmark professional skills to global standards.

What are the safety observances that are in place?
Ans: All aircraft are maintained strictly according to manufacturer's specifications and
DGCA regulations. In addition, Deccan's quality control department, which works
independent of the engineering department, ensures that all maintenance activity
takes place in conformity with the regulations. A representative from the DGCA
also verifies all major maintenance activity. Audit by external agencies from all
over the globe are also conducted on a regular basis.

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